What is Product Quality? A Practical Definition

“Let’s build a low-quality product,” said nobody ever. Yet, somehow, the world is full of them. You’re probably painfully aware of the ways in which your product isn’t high-quality, and you may have even made the decisions that got it there.

Those trade-offs are necessary, usually painful, and often difficult to navigate: how do you know when to compromise on product quality vs…



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Dave Feldman

Product / design leader in San Francisco. Founder & CEO, Miter. VP Design, Heap. Former Google, Facebook, Yahoo. Harvard alum. Good at making products happen.